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This Volunteer Manual includes five modules with the following learning objectives:

• Describing the basic concepts of crisis events and psychosocial support
• Describing the common reactions to stress and crisis events as well as coping strategies and how to support people in stress
• Outlining the meaning of loss and grief, the impact they have on individuals and families and how to support grieving persons
• Explaining the principles of psychological first aid (PFA) as well as how to provide PFA to people in distress.
• Explaining how to implement psychosocial support activities using a community-based approach